Privacy Policy

ClutchArena ("we", "us", "our") operates the website clutcharena.info (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or interact with our services. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using clutcharena.info, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Site.

1. Who We Are

ClutchArena is an Australian gaming review and esports tournament platform based in Sydney, New South Wales. Our registered business address is Level 12, 1 Market Street, Sydney NSW 2000, Australia. You can contact us at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name and email address when you subscribe to our newsletter, submit a contact form, or register for a tournament.
• Communication content: messages, review requests, or enquiries you send us.
• Usage data: pages visited, time on site, referring URLs, browser type, operating system, and IP address, collected automatically via server logs and analytics tools.
• Cookie data: preferences and session identifiers stored in your browser. See our Cookie Policy for details.

We do not collect sensitive information (such as health, financial, or government-issued identification data) unless you voluntarily provide it and we have a lawful basis to process it.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support.
• Send newsletter updates, game reviews, and tournament announcements (only if you have subscribed).
• Process tournament registrations and communicate event details.
• Improve the content, functionality, and performance of the Site.
• Analyse aggregate usage trends to understand our audience.
• Comply with legal obligations under Australian law.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: where you have explicitly opted in (e.g., newsletter subscription).
• Legitimate interests: to operate and improve our Site, provided our interests do not override your rights.
• Legal obligation: where required by Australian law or regulation.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: third-party vendors who assist with email delivery, analytics, and hosting, under strict data processing agreements.
• Tournament co-organisers: where you register for an event co-hosted with a partner venue, only the information necessary to administer the event will be shared.
• Law enforcement or regulators: where required by a valid legal request, court order, or Australian law.

Any third parties we engage are required to handle your data in accordance with the Australian Privacy Principles.

6. International Data Transfers

Our hosting infrastructure is located in Australia. If any service provider processes data outside Australia, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the APPs.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 12 months. Usage logs are retained for up to 6 months.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (subject to legal obligations).
• Withdraw consent for newsletter communications at any time by clicking "Unsubscribe" in any email.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., game developer sites, streaming platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Cookies

We use cookies and similar tracking technologies. For full details, please read our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after any changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, ClutchArena, Level 12, 1 Market Street, Sydney NSW 2000, Australia